Please send an e-mail to [ i n f o ＠ k o m o r i a n ． j p ]
The name of the reservation and the dates of your booking should be included in the e-mail. We will get back to you on the next weekday (or on the next business day while being away on leave) to let you know we will start the refund process (if any).
Please note :
+ Please use e-mail to let us know the cancellation (not WhatsApp or call).
+ We will start the refund process, based on the date and time you sent the cancellation notice by e-mail,
- according to the cancellation policy you agreed to,
- via the payment provider we used,
upon booking.
+ The refund process usually takes about 2 weeks till completing it on our side. The exact term you will get back the money depends on the credit company you used. We will let you know when we completed the process, and you can ask the exact timing to your credit card company.
About the bookings made via Airbnb and/or Kumanotravel.com, the cancellation procedure and policy will be subjected to the procedure and policy of each platform.
