Please send an e-mail to [ i n f o ＠ k o m o r i a n ． j p ]

The name of the reservation and the dates of your booking should be included in the e-mail. We will get back to you on the next weekday (or on the next business day while being away on leave) to let you know we will start the refund process (if any).

Please note :

+ Please use e-mail to let us know the cancellation (not WhatsApp or call).

+ We will start the refund process, based on the date and time you sent the cancellation notice by e-mail,

• according to the cancellation policy you agreed to,
• via the payment provider we used,

upon booking.

+ The refund process usually takes about 2 weeks till completing it on our side. The exact term you will get back the money depends on the credit company you used. We will let you know when we completed the process, and you can ask the exact timing to your credit card company.

About the bookings made via Airbnb and/or Kumanotravel.com, the cancellation procedure and policy will be subjected to the procedure and policy of each platform.

The house might not be safe enough for kids. In the case your group includes kids under 12 years old, please let us know in advance.
(Anyway, there is no discount for children.)

Thank you for your understanding.

Currently we don’t accept solo hiker.

Kumano Kodo Nakahechi Route is known to be a quite safe and well signed　route. However, these days some tourists underestimate the risk of KK hiking. Actually, a few tragical accidents occurred in the last few years along Kumano Kodo.

I think hiking with your mate is really important. Usually, solo hiker can find a walking mate of the next day at an accommodation. Komorian is a private rental style, and solo hiker cannot find any mate while staying.

Most of the guests who stayed at Komorian would know that the host is a worrier. (Worrier enough to decide not to accept solo hiker anymore for hiker’s safety.)

Thank you for your understanding.

As a general rule, we do not accept the transfer. In the case you have to do so because of any special reason, please let us know first.

Sorry, but we don’t have one.

The house is run almost on one-person operation basis, so it happens to be difficult to catch a random incoming call.

We will let you know our phone number to the guests those who completed the payment process, so that that you can add us into your WhatsApp Contact or contact us by phone in emergency case.

In addition to WhatsApp, LINE and Kakao Talk are availavle to interact with us.

1. Please select the dates you would like to book from the availability calendar and send the request.
2. You will receive an automatic reply from the booking system with a link for a few more questions (Questionnaire From Komorian). Please answer all the questions from this Link.
3. Komorian will check the answers (and we might ask additional questions as needed).
4. We will send a confirmation e-mail as soon as possible.
   The confirmation e-mail will include a payment link of Square (payment provider) for you, which is effective for 48 hours.
5. Once you make the payment, the reservation procedure will be completed.

※ The booking dates you selected will be hold for you, until the reservation procedure above is completed.

Please note: the dates will be cancelled and released again

(a) when we don’t receive the answer for the Questionnaire from you within 48 hours after this e-mail is sent, (b) when we don’t receive the additional answers that might be asked to you within reasonable time duration or (c) when the payment is past due.

We apologize to bother you but, we have to ask many questions so we can ensure your safe journey. Thank you for your understanding and we would appreciate if you could be patient, until your booking will be completed.

Yes.
You can park up to 2 viecles for free.

No.
All rooms and any other areas inside the property are non-smoking, including “vape” type.

Yes.
Guests can use them for free.
Detergent is also provided.

No.

But water used for our bath room comes from the nearby mountains.
And the wooden soaking tub is made of “Koya-maki” from world heritage Koya-san.

Yes.
Basic cooking tools are also prepared for guest’s use.

We have free wi-fi inside the house, which is strong and stable enough to enjoy the vidio chatting or watching YOUTUBE, etc.
The pass code will be provided after the check-in.

However, the signals from cell phone companies like NTT-Docomo, Au or Softbank are not strong enough to talk trough cell phones, even outside the house.

Unfortunatly, No. The nearest super market is 50 minutes walk and the nearest convenience store LAWSON is more than 10 minutes by car from the house.

Instead, guests can recieve shuttle service for free.

Yes, but please note some points below.

• Please let us know before you arrange the courier*.
• About the service provider, please use Yamato Transport (as know as Kuroneko).
• Please fill in the slip about the receiver’s infromation as below;
  〒646-1436 Komorian (for guest)
  21-6, Nakahechi-cho Kumanogawa, Tanabe-shi, Wakayama
  Tel 050-XXXX-XXXX ※We will let you know when we recieved the notice*.
• Please let us know the delivery company and the slip numbers ASAP after you completed arranging.

The house is on one man operation. In the case you fail to do above, you might not able to pick up the bags as you expected. Thank you for your cooperation.

As a general rule, we do not accept the transfer. In the case you have to do so because of any special reason, please let us know first.

Michino-Eki is a rest house located in the open roads equipped with parking lots, rest rooms, restaurants and souvenir shops selling local products.

We are sorry, but we can’t.

About any group that has any dietary restriction, we start to accept booking as below

•  March, April, May and June of 2025 : from 1st Oct of 2024
•  Septemper, October and November of 2025 : from 1st May of 2024.

※ The ingredients which can be eliminated are MEAT (and broth) and RAW FISH (sashimi) ONLY.
※ Any other ingredients such as FISH (and broth), SHELLFISH (and broth), GLUTEN, DAIRY PROCUCTS or EGG cannot be eliminated.
※ We cannot accommodate any restriction on the ground of allergy, intolerance or any other physical problem.

Salt, sugar and oil are prepared.
In the case you need any other seasonings like pepper and/or soy sauce, please ask the host. The host might be able to share her personal belongings.

1. Please select the dates you would like to book from the availability calendar and send the request.
2. You will receive an automatic reply from the booking system with a link for a few more questions (Questionnaire From Komorian). Please answer all the questions from this Link.
3. Komorian will check the answers (and we might ask additional questions as needed).
4. We will send a confirmation e-mail as soon as possible.
   The confirmation e-mail will include a payment link of Square (payment provider) for you, which is effective for 48 hours.
5. Once you make the payment, the reservation procedure will be completed.

※ The booking dates you selected will be hold for you, until the reservation procedure above is completed.

Please note: the dates will be cancelled and released again

(a) when we don’t receive the answer for the Questionnaire from you within 48 hours after this e-mail is sent, (b) when we don’t receive the additional answers that might be asked to you within reasonable time duration or (c) when the payment is past due.

We apologize to bother you but, we have to ask many questions so we can ensure your safe journey. Thank you for your understanding and we would appreciate if you could be patient, until your booking will be completed.

For accommodation fee, credit cards are available. Acceptable brands are VISA, Mastercard, AMEX, Discover, Diners Club and JCB.

For extra fees after checking in, credit cards, transportation IC cards of Japan, iD and cash are acceptable.

In the case you need the other option like bank transfer or PayPal transfer, please contact us after you received the confirmation mail.

Check-IN time is from 16:00 to 19:00.
Check-OUT time is from 07:00 to 11:00.

Yes, we have some luggage transportation service providers who can cooperate with us. We are happy to help you arrange. If you need more detailed information, please ask from CONTACT.