The house might not be safe enough for children. In the case your group includes kids under 12 years old, please let us know in advance.
(Price is same as adult.)

Please send an e-mail to [ i n f o ＠ k o m o r i a n ． j p ]

The name of the reservation and the dates of your booking should be included in the e-mail. We will get back to you on the next weekday (or on the next business day while being away on leave) to let you know we will start the refund process (if any).

Please note :

+ Please use e-mail to let us know the cancellation (not WhatsApp or call).

+ We will start the refund process, based on the date and time you sent the cancellation notice by e-mail,

• according to the cancellation policy you agreed to,
• via the payment provider we used,

upon booking.

+ The refund process usually takes about 2 weeks till completing it on our side. The exact term you will get back the money depends on the credit company you used. We will let you know when we completed the process, and you can ask the exact timing to your credit card company.

About the bookings made via Airbnb and/or Kumanotravel.com, the cancellation procedure and policy will be subjected to the procedure and policy of each platform.

We are sorry but, currently we don’t accept solo hiker.

— The reason why we don’t encouradge solo hiking —

Kumano Kodo Nakahechi Route is known to be a quite safe and well signed route. However, I find the risk KK hiking is being underestimated recently. Bears are being spotted too. And in fact, tragical accidents occurred in the last few years along Kumano Kodo (you can google). One of which, the hiker is still missing because she was walking alone and nobody knows what happened to her. If only she’d got a mate to walk with, I believe she could go home…

If you insist to walk alone, at least, booking accommodations through Kumano-Travel.com is strongly recommended. If you do so, the accommodations you will stay can have information about the guest and the previous and next accommodation together. This connection of imformation can support solo hikers safety.

If you book a guest house one by one separately, there can be no connection of information, and nobody can find out if a solo hiker get missing. (The hike will be simply thought as “No Show”, and nobody would start searching immediately.)

Most of the guests who stayed at Komorian know that the host is a worrier. (Worrier enough to decide not to accept solo hiker anymore for the hiker’s safety.)

Thank you for your understanding.

As a general rule, we do not accept the transfer. In the case you have to do so because of any special reason, please let us know first.

Sorry, but we don’t have one.

The house is run almost on one-person operation basis, so it happens to be difficult to catch a random incoming call.

We will let you know our phone number to the guests those who completed the payment process, so that that you can add us into your WhatsApp Contact or contact us by phone in emergency case.

In addition to WhatsApp, LINE and Kakao Talk are availavle to interact with us.

1. Please select the dates you would like to book from the availability calendar and send the request.
2. You will receive an automatic reply from the booking system with a link for a few more questions. Please answer all the questions from this Link.
3. Komorian will check the answers (and we might ask additional questions as needed).
4. We will send a confirmation e-mail as soon as possible.
   The confirmation e-mail will include a payment link of Square (payment provider) for you, which is effective for 48 hours.
5. Once you make the payment, the reservation procedure will be completed.

※ The booking dates you selected will be hold for you, until the reservation procedure above is completed.

Please note: the dates will be cancelled and released again

(a) when we don’t receive the answer for the Questionnaire from you within 48 hours after this e-mail is sent, (b) when we don’t receive the additional answers that might be asked to you within reasonable time duration or (c) when the payment is past due.

We apologize to bother you but, we have to ask many questions so we can ensure your safe journey. Thank you for your understanding and we would appreciate if you could be patient, until your booking will be completed.

Yes.
You can park up to 2 viecles for free.

No.
All rooms and any other areas inside the property are non-smoking, including “vape” type.

Yes.
Guests can use them for free.
Detergent is also provided.

No.

But water used for our bath room comes from the nearby mountains.
And the wooden soaking tub is made of “Koya-maki” from world heritage Koya-san.

Yes.
Basic cooking tools are also prepared for guest’s use.

We have free wi-fi inside the house, which is fast and stable enough to enjoy the vidio chatting or watching YOUTUBE, etc.
The pass code will be provided after the check-in.

However, the signals from cell phone companies like NTT-Docomo, Au or Softbank are not strong enough to talk trough cell phones, even outside the house.

Unfortunatly, No. The nearest super market is 50 minutes walk and the nearest convenience store LAWSON is more than 10 minutes by car from the house.

Instead, guests can recieve shuttle service for free.

As a general rule, we do not accept the transfer. In the case you have to do so because of any special reason, please let us know first.

Michino-Eki is a rest house located in the open roads equipped with parking lots, rest rooms, restaurants and souvenir shops selling local products.

1. Please select the dates you would like to book from the availability calendar and send the request.
2. You will receive an automatic reply from the booking system with a link for a few more questions. Please answer all the questions from this Link.
3. Komorian will check the answers (and we might ask additional questions as needed).
4. We will send a confirmation e-mail as soon as possible.
   The confirmation e-mail will include a payment link of Square (payment provider) for you, which is effective for 48 hours.
5. Once you make the payment, the reservation procedure will be completed.

※ The booking dates you selected will be hold for you, until the reservation procedure above is completed.

Please note: the dates will be cancelled and released again

(a) when we don’t receive the answer for the Questionnaire from you within 48 hours after this e-mail is sent, (b) when we don’t receive the additional answers that might be asked to you within reasonable time duration or (c) when the payment is past due.

We apologize to bother you but, we have to ask many questions so we can ensure your safe journey. Thank you for your understanding and we would appreciate if you could be patient, until your booking will be completed.

For accommodation fee, credit cards are available. Acceptable brands are VISA, Mastercard, AMEX, Discover, Diners Club and JCB.

For extra fees after checking in, credit cards, transportation IC cards of Japan, iD and cash are acceptable.

In the case you need the other option like bank transfer or PayPal transfer, please contact us after you received the confirmation mail.

• Only BEEF, PORK, CHICKEN (and each broth), COOKED FISH, RAW FISH (sashimi) and SHRIMP can be eliminated, IF ONLY you inform us UPON BOOKING PROCESS.
• Any other ingredients such as FISH BROTH, GLUTEN, DAIRY PROCUCTS or EGG cannot be eliminated.
• For those who have food allegy, please be aware that we can eliminate the ingridients above but contamination is NOT avoidable.
• We CANNOT accommodate Vegan food and/or Non gluten food.
• Lacto-ovo vegetarian without fish broth is available only for 1 NIGHT STAY (available only on Kumano-Travel or Airbnb.)
• Dietary request cannot be changed or added after completing the payment.

Komorian is a small business almost being operated by one person who was grown up in “eat everything” culture of Japan.
For the host, to accommodate all kinds of dietary restrictions is simply impossible.
We would appreciate if you could understand and respect this cultural and environmental difference from your country.

Check-IN time is from 16:00 to 19:00.
Check-OUT time is from 07:00 to 11:00.

➡ To Komorian

+ Is it possible to bring our luggage by ourself on the check in day?

You can bring your luggage with you on the local bus to Takiijiri bus stop on the check in day. Your luggage will be collected by our shuttle car at Takijiri bus stop 滝尻バス停 and you can start walking with light backpack. No arrangement is needed.

※ In the case you will not walk on the check in day, you and your luggage will be collected by our shuttle car together at the Takijirii bus stop.

+ Is it possible to send your luggage from another inn in Tanabe City to Komorian in the same day?

We will arrange and book the service provider which we cooperate with.
Please let us know about below, as soon as your detailed schedule have been decided.

(1) the name of the hotel
(2) reservation name for your group (of the hotel)
(3) number of your luggage,

Note : With the last minutes notice, the same day provider can be fully booked and not available, especially in March, April, May, September, October and November.

+ Is it possible to send your luggage from an airport / a hotel outside of Tanabe city to Komorian?

The service provider we can accept your luggage smoothly for you is Yamato Transport service ONLY.
Please let us know the detail of your plan so we can avoid any trouble.

---

【宅配の手配を代行される宿/店舗の方々へ】

送付先：〒646-1436 和歌山県田辺市中辺路町熊野川21-6 こもり庵 川上 気付（ゲスト名）
電話番号：ゲストに事前にお知らせしている050番号をご記入ください
日時指定：日時指定は「なし」でお送りください
支払方法：可能な限り元払いでお願いしておりますが、難しい場合は着払いでお送りください
宅配業者：クロネコヤマトでお願いいたします

【紀南地域の同日搬送業者様の手配をされる宿/店舗の方々へ】

滝尻の「古道の杜 搬送サービス」様をご利用いただきますようお願い申し上げます。
（事前のご連絡なく他の業者様をご利用の場合、当宿での受取に問題が生じたり、お客様のチェックアウト時間が早まる場合があります）

From Komorian ➡

+ Is it possible to send your luggage from Komorian to another inn along Kumano Kodo in the same day?

In the case the next accommodation is in Chikatsuyu, Nonaka, Hongu, Kawayu, Yunomine, Watarase Area, we will shuttle the luggage on the same day you check out. No arrangement is needed.

In the case the next accomodation is in Koguchi, Shingu or Nachi Area, we will arrange and book the service provider which we cooperate with. Please let us know about below, as soon as your detailed schedule have been decided.

(1) the name of the hotel
(2) reservation name for your group (of the hotel)
(3) number of your luggage,

Note : With the last minutes notice, the same day provider can be fully booked and not available, especially in March, April, May, September, October and November.